Return & Refund Policy

At Hit2Get, we want our customers to have a satisfactory shopping experience. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return, you may request a return or replacement in accordance with this policy.

1. Return Period

Eligible products may be returned within 2 days of delivery.

The 2-day return period begins from the date on which the order is marked as delivered.

Some products may have different return conditions or may not be eligible for return. The applicable return information displayed on the product page at the time of purchase will take precedence.

2. Products Eligible for Return

A product may be eligible for return if:

• You received a damaged product.

• You received a defective product.

• You received an incorrect product.

• The product is missing essential parts or accessories.

• The product is otherwise eligible for return according to the product-specific return conditions.

3. Condition of Returned Products

To be eligible for a return, the product should generally be:

• Unused and in its original condition, where applicable.

• Returned with original packaging.

• Returned with tags, accessories, manuals, warranty cards, or other included items, where applicable.

• Accompanied by the relevant order details or proof of purchase.

Products that have been used, damaged by the customer, altered, or returned without required accessories may not qualify for a return.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible and preferably within 48 hours of delivery.

We may request photographs, videos, packaging details, or other information to verify the issue.

5. Non-Returnable Products

Certain products may not be eligible for return due to their nature, hygiene requirements, customization, consumable characteristics, or other applicable restrictions.

Product-specific return restrictions, where displayed, will apply.

6. Return Process

To request a return, contact us using the details below:

Email: mohulcivil@gmail.com
Phone: 8777549338

Please provide:

• Order number

• Product name

• Reason for return

• Relevant photographs/videos, if requested

Our team will review the request and provide further instructions where applicable.

7. Refunds

Once the returned product is received and inspected, we will determine whether the return and refund request is approved.

If approved, the refund will be processed through the applicable payment method.

For prepaid orders, refunds may generally be processed to the original payment method or another appropriate method. Refund will be processed within 10 days once approved

For Cash on Delivery (COD) orders, customers may be required to provide valid bank account or other eligible payment details for processing the refund.

The time required for the refund to appear in your account may depend on the payment provider, bank, or financial institution.

8. Return Shipping

Where a return is approved because the product was damaged, defective, or incorrectly delivered, Hit2Get may arrange or provide instructions for the return as applicable.

For other eligible returns, return shipping conditions may vary depending on the product and circumstances.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation may not be possible after the order has been processed, dispatched, or handed over to the delivery partner.

10. Exchange or Replacement

Where applicable, an eligible product may be replaced instead of refunded, subject to product availability.

If the replacement product is unavailable, an applicable refund may be provided.

11. Fraudulent or Abusive Returns

Hit2Get reserves the right to refuse or restrict returns where there is reasonable evidence of fraudulent, abusive, or repeated misuse of the return policy, subject to applicable law.

12. Contact Us

For return or refund assistance:

Email: mohulcivil@gmail.com
Phone: 8777549338